mce Privacy Policy
This document fully explains how important your personal information is to us, and how it is stored and processed.
Introduction and Scope
This privacy policy applies to all services and operations of the mce platform. When you register, log in, or use any service on mce, your information is processed under this policy. It is important to read this document, as it clearly states what information we collect, why we collect it, and how we use it.
mce is an entertainment platform operated for adult users. This service is only for individuals aged 21 or above. Reading our Terms and Conditions together with this privacy policy will give you a complete understanding of the agreement.
This policy has been written with users residing in Bangladesh in mind and is prepared following local data protection practices.
What Information We Collect
2.1 Information Provided at Registration
The information you provide when opening an account on mce is collected directly:
- Full name and date of birth
- Mobile number and email address
- Username and password (stored in encrypted form)
- National ID card or other identity-related information (when identity verification is required)
2.2 Financial Transaction Information
During deposits or withdrawals, relevant transaction information linked to your mobile financial service (bKash, Nagad, Rocket, Upay) is recorded. mce does not store card numbers or PIN codes under any circumstances — this information is processed directly in the respective wallet provider's system.
2.3 Automatically Collected Information
The following information is collected automatically while you use the platform:
- Device type, operating system, and browser version
- IP address and network information
- Session duration and page visit history
- Data obtained from cookies and similar tracking technologies
- Gaming activity and betting history
Purpose of Using Your Information
Collected information is used only for specific and legitimate purposes. We use your information for the following:
3.1 Account Management and Security
Information is used to verify your identity, control access to your account, and detect fraudulent activity. We maintain continuous monitoring to prevent unauthorised access.
3.2 Service Improvement and Personalisation
Collected information is used to show games and offers based on your preferences, test platform performance, and improve new features.
3.3 Processing Transactions
Information is used to process deposit and withdrawal requests and to maintain transaction records.
3.4 Customer Support
When you seek support via 24/7 live chat or email, our support team can view your account-related information to provide a quick resolution.
3.5 Responsible Gaming
As part of our Responsible Gaming policy, gaming patterns are analysed to identify unusual behaviour so that assistance can be provided to users when needed.
Data Sharing and Third Parties
mce does not sell your personal information commercially or share it unnecessarily with third parties. However, information may be shared in the following cases:
- Payment Providers: Information necessary to process transactions via bKash, Nagad, Rocket, or Upay is shared with the respective service provider.
- Game Developers and Technology Partners: Gaming software providers process specific session data to operate games.
- Legal Obligations: Relevant information may need to be provided under a valid legal order or direction from an authority.
- Fraud Prevention: Limited information may be shared with fraud detection services.
Before sharing information with third parties, we ensure they comply with appropriate data protection standards.
Data Protection Methods
mce follows various technical and organisational measures to protect your information:
5.1 Encryption
All data transmissions are secured through SSL (Secure Socket Layer) encryption. Passwords and sensitive information are stored using industry-standard hashing methods.
5.2 Access Control
Only authorised mce staff may view user information when necessary. All access is logged and reviewed regularly.
5.3 Two-Factor Verification
OTP verification is used for important account changes and transactions, preventing unauthorised modifications.
5.4 Security Audits
System security is ensured through regular security audits and vulnerability testing. If a security incident occurs, prompt action is taken and users are informed where applicable.
Cookies and Tracking Technologies
The mce website and app use cookies and similar technologies. These are used for the following purposes:
- Essential Cookies: The service cannot function without these cookies, which maintain login sessions and ensure security.
- Functional Cookies: Used to remember language preferences and other personal settings.
- Analytics Cookies: Used to find out which parts of the platform are used most and to improve the service.
You can manage cookies from your browser settings. However, disabling essential cookies will prevent some platform features from working.
Data Retention Period
How long your information is retained depends on the type of information and the purpose for which it is used:
- Account Information: For as long as the account is active and for the applicable legal period after it is closed.
- Transaction Records: Financial transaction data is kept for an extended period to assist in resolving disputes.
- Logs and Session Data: Generally retained for up to 90 days.
- Security-Related Information: May be kept for a longer period as required.
User Rights
You have certain fundamental rights over your own information:
8.1 Right to Access Information
You may request to view the information stored in your account. Contacting the support team will result in information being provided through a defined process.
8.2 Correction of Information
If there is any error in your personal information, it can be corrected through account settings or by contacting the support team.
8.3 Account Closure Request
You may request to close your account. However, due to legal obligations, some information will be retained for a specified period.
8.4 Opting Out of Marketing Communications
If you do not wish to receive promotional messages, you can turn this off in account settings. Transaction and security-related messages will always be sent.
Protection of Minors' Information
mce's services are strictly for individuals aged 21 or above. We do not knowingly collect or process information from minors. If someone registers by concealing their age and this is later confirmed, that account is immediately closed and the related information is deleted. If you have any questions about the age verification process, please contact our support team.
Policy Changes and Updates
We may update this privacy policy from time to time. Before any significant change, we will notify you via your registered mobile number or email. Continued use of the platform after a change will be taken to mean that you have accepted the new policy.
To learn more about policy changes or to ask about a specific matter, see our Frequently Asked Questions (FAQ) section, or contact the support team directly.
Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
- Live Chat: Available 24/7 on the platform
- Email: [email protected]
- Language: Support is available in Bangla and English
Our support team is active around the clock. Privacy-related complaints are generally responded to within business days.