FAQ
All your questions answered at mce
This page brings together detailed answers to the questions that come up most often about opening an account at mce, cricket betting, casino games, depositing money, and identity verification. Every answer has been written with the real experience of Bangladeshi players in mind.
For ages 21+
bKash and Nagad supported
Support in Bangla and English
SSL Encrypted
Question Categories
Click on any category below to go directly to it.
Category 01
Cricket Betting
The most common questions about betting on BPL, T20 World Cup, and international matches. Find more details on the mce cricket betting guide page.
An accumulator bet combines two or more selections into a single bet — you only receive the full return if every selection wins. At mce, adding multiple events to your bet slip automatically brings up the multi-bet option. Example: three selections with decimal odds 1.50 × 1.80 × 1.90 = combined odds of 5.13; a ৳100 stake returns ৳513 — but if any one selection loses, the entire ৳100 is lost.
With decimal odds, stake multiplied by odds equals total return. For example, in a limited-overs match, Team A is at 1.65 and Team B at 2.30. If you place ৳500 on Team B and Team B wins, your return is ৳1,150 (৳650 profit); if Team A wins, you lose ৳500. The higher the odds, the greater the risk — but also the greater the potential return.
At mce, you can place various types of bets on BPL, IPL, T20 World Cup, and other international cricket matches, including match winner, top batter, highest-scoring over, innings total, and handicap markets. Separate markets are also available for Bangladesh Tigers matches.
Yes, mce offers live in-play betting. After a match starts, odds continue to update in real time and bets can be placed on selected markets. Odds change quickly during in-play betting, so decisions need to be made fast. This feature works equally well on mobile.
If a match is declared a no-result or abandoned due to rain or any other reason, mce generally voids the bet and returns the stake. However, if the match completes the required number of overs and a result is declared, the bet will be settled according to that result. For specific rules, refer to the Terms and Conditions page.
Category 02
Casino and Table Games
Answers to common questions about live casino, roulette, baccarat, and table games. Find the full game list on the mce Casino page.
Yes, you can play live casino at mce directly through a mobile browser — no separate app download needed. The site is fully mobile-friendly on both Android and iOS. An Android APK and iOS app are also available through official channels for a smoother experience.
Roulette features a spinning wheel with numbers 1 through 36 and a zero (0). You place bets on a specific number, colour (red/black), odd/even, or groups of numbers. The outcome is determined by where the ball lands. Beginners are better off starting with outside bets such as colour or odd/even, as these have a relatively higher chance of winning.
In live dealer games, a real human dealer handles cards or the roulette wheel in real time, broadcast via high-definition video. At mce, you will find live tables from Evolution, Pragmatic Play Live, and other leading studios. A chat feature is also available, making the experience feel much like a real casino.
Baccarat is one of the simpler casino games. You bet on one of three outcomes: Player, Banker, or Tie. The hand whose points total is closest to 9 wins. You only need to understand how card values are counted; no strategic decisions are required during play. This is why it is popular among new players.
At mce, table games offer different betting ranges for players at every level, from beginners to experienced players. Some tables allow lower stakes, while high-roller tables accept larger bets. The specific limits for each game are shown next to the game in the lobby.
Category 03
Account Questions
Help with creating an account, logging in, and resolving password issues. To log in directly, go to the mce login page.
First, make sure you are entering your username and password correctly (remember that capitalisation matters). Clear your browser cache and cookies, then try again. If the problem persists, use the 'Forgot password?' option. If that still does not resolve it, contact mce's 24/7 live chat for quick assistance.
No. Under mce's rules, each player may hold only one account. Attempting to open multiple accounts may result in all accounts being closed and balances forfeited. If you have a problem with an existing account, contact the support team rather than opening a new one.
On a new device, go to the mce site and log in as normal using your registered username and password. For security reasons, an OTP verification may be required the first time you log in on a new device. Always use your own device and avoid public Wi-Fi.
Click the 'Forgot password?' link on the login page. Enter your registered email or mobile number and an OTP or reset link will be sent to you. Use it to set a new password. An account is more secure with a password of at least 8 characters that mixes letters and numbers.
To register at mce, you need an active mobile number or email address, a unique username and strong password, and your correct date of birth (to confirm you are 21 or older). KYC verification will be required later for withdrawals. Registration takes just a few minutes.
Category 04
Identity Verification (KYC)
Learn why identity verification is needed and how the process works. Read our privacy policy on the protection of your information.
mce carries out KYC verification to protect player accounts and prevent fraudulent activity. Verifying your identity before making a withdrawal is required — it is done to protect your funds so that no one else can use your account to withdraw money.
Yes, this is very important. The name on your mce account must exactly match the name registered on your bKash, Nagad, Rocket, or Upay mobile wallet. Any discrepancy in the name can result in verification being rejected and withdrawals being blocked. Enter the correct name when creating your account.
If KYC is rejected, mce will usually inform you of the reason by email or live chat. Common reasons include a blurry image, a document that is only partially visible, or a name mismatch. Follow the instructions provided, upload new clear images, and resubmit. If you have any difficulty, inform the 24/7 support team.
mce uses SSL encryption to keep all data secure. Your KYC documents are used solely for verification purposes and are not shared with any third party. For full details, read mce's privacy policy, which explains the entire process of data collection and protection.
KYC verification is typically requested at the time of your first withdrawal. However, mce may request verification at any time for security reasons. It is not required at the point of making a deposit, but completing the process before you initiate a withdrawal means there are no delays later.
Category 05
Deposits
How to deposit using bKash, Nagad, Rocket, and Upay, and solutions to common issues. See the responsible gaming guidelines for tips on playing responsibly.
The minimum deposit at mce is ৳300. This applies equally across all payment methods — bKash, Nagad, Rocket, and Upay. Depositing ৳300 or more makes all offers, including the welcome bonus, available. Whether you play slots, cricket betting, or live casino, the same minimum amount applies.
Log in to mce, go to the deposit section, and select bKash. Enter the amount (minimum ৳300), then send money to the mce merchant number shown using the bKash app or USSD code (*247#). Submit the transaction ID to confirm. Your balance is usually updated within a few minutes.
Sometimes a deposit may take a short time to reflect due to network delays. If your balance has not increased after 30 minutes, contact mce's 24/7 live chat with your transaction ID and the amount. Keep the receipt from your bKash or Nagad app handy.
mce does not charge any additional fee on deposits. However, your mobile wallet service (such as bKash or Nagad) may apply charges according to their own transaction policy — that is governed by the terms of those services. Check your wallet notification at the time of deposit.
Yes, you can easily deposit at mce using Nagad as well. The process is much the same as bKash: select Nagad from the deposit menu, enter the amount, send it to the number provided using the Nagad app or USSD code (*167#), and submit the transaction reference. The minimum amount here is also ৳300.
Still have questions? Get help
If you cannot find the answer to your question on this FAQ page, do not worry — the mce support team is ready to help in both Bangla and English, seven days a week, twenty-four hours a day.
Live Chat Support
Click the chat icon at the bottom right of any page on the mce site. You will be connected to a support representative in moments. This is the fastest way to get a resolution.
Email Support
To provide details in writing, send an email to: [email protected] — include your username and a description of the issue. A reply will be sent as quickly as possible.
Language Support
mce's support service is available in both Bangla and English. Write in whichever language you are comfortable with.